| #5593065 in Books | Amer Library Assn Editions | 2009-01-30 | Original language:English | PDF # 1 | 11.02 x.34 x8.27l,.85 | File Name: 0838909752 | 160 pages |
When it comes to virtual reference, one size doesn't fit all. What works in one library won't necessarily work in another. How do you figure out what to do? The recently published Virtual Reference Service Guidelines from the Reference and User Services Association (RUSA), which is reproduced in appendix A, provides the starting point. Kern, a leading virtual reference expert, outlines the tools and decision-making processes that will help you and your library evaluate,...
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